Frequent Asked Questions

Where the jewelry from Carol Stoppa come from?

Carol Stoppa searches far and wide for the best suppliers worldwide: France, Netherlands, USA, Brazil, Croatia, Canada, and beyond. All inventory is located in Canada, where the store fulfills every order.

Do you ship worldwide?

To ensure the delivery of top-notch service, we are limiting our shipments to Canada and the USA as we expand our operations.

How long does shipping take?

Shipping times vary based on your location. Typically, orders within Canada and the USA will be delivered within 5-15 business days. If you are in Calgary, we also offer a local delivery option that usually arrives within 1 business day.

Does Carol Stoppa Jewelry offer international shipping outside of Canada and the USA?

Currently, our shipping capabilities extend solely to Canada and the USA.

What is Carol Stoppa Jewelry return policy?

In accordance with our 30-day return policy, you may return your purchase for a refund or exchange. However, please be aware that we are unable to accept returns for earrings, except in cases where they have been damaged during the shipping process. To expedite the process and ensure coverage by our insurance, we kindly request immediate contact and a photograph. For returns, please send us a message at

Are Carol Stoppa Jewelry products high quality?

We take great pride in our assortment of high-quality jewelry, meticulously crafted using premium materials and reputable brands. Our dedication extends to sourcing only from companies that prioritize ethical and social responsibility.

Do you offer customization options for your jewelry?

At the moment, we do not offer customization options. However, we are constantly expanding our product range, so please stay tuned for updates

Do you have a physical store location in Calgary?

Even though we don't have a physical store, we can arrange a time for you to see and feel the pieces in person or virtually. To schedule a visit, please email or send a direct message to our Instagram Account: @carolstoppajewerly.

Can I track my order?

You will be provided with a tracking number upon shipment of your order. If you have any inquiries concerning your purchase, please reach out to us at

What payment methods do you accept?

We readily welcome all major credit cards, Shopify Pay, and Apple Pay. Additionally, for in-store purchases, we also accept e-transfer and cash alongside the previously mentioned methods.

Do you offer gift wrapping services?

Each and every one of our products is packaged in velvet pouches. If you desire a special touch, we offer the option to leave a comment at the checkout requesting an exclusive paper bag gift.

Are all the pieces solid gold?

We offer a wide range of jewelry options, including solid gold, gold filled, and gold plated pieces. Our selection includes various karats such as 14k, 18k, and 24k. Additionally, we have jewelry with stainless steel and brass bases, as well as sterling silver and gold vermeil. Each item in our collection is accompanied by a detailed description that provides all the necessary information. However, if you have any further inquiries, please don't hesitate to ask.

What makes Carol Stoppa Jewelry pieces unique?

Our selection of jewelry is meticulously curated to offer a combination of sophistication, excellence, and distinctiveness. Each piece is meticulously crafted to make a powerful statement and stand out. We prioritize ethical sourcing practices and work closely with our suppliers to ensure fair labor conditions.